Terms & Conditions

Terms & Conditions

Prices

Prices are fixed can be changed as per the market trend.

Product

Product specifications and features can be changed without prior notice. Quotations may be withdrawn without notice at any time prior to acceptance of order.

Back Orders

If your item is not in stock, we will back order for you. You will be emailed with the option to cancel your order if we are unable to dispatch you order within 2 working days.

Credit Card Security

We are not storing your credit card information in our system or server. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption. They are only decrypted after they reach our merchant services banker.

Delivery Terms

If you urgently require your order, we provide a number of delivery options to suit your needs:

 

Delivery1-3 working days 

£9.90

Next Day Premium Delivery 

£16.00

Saturday Delivery

£22.00

For International if goods above 1kg charge extra depand on wait.

£40.00

 

 

 

 

Delivery method may be change (at our cost) to a next day courier delivery for larger orders. For larger orders, we find couriers offer a better service than available.
 

TRACKING YOUR ORDER 

Occasionally, there may be delays within Royal Mail postal system. Although delays are rare, please allow 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot start tracking parcels until this time has elapsed

If you do not receive your goods within 7 working days you should contact us and we will be able to track your delivery via the Royal Mail & our couriers.

Please note, over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.

Shipping & Handling

Unless otherwise specified by the customer, the majority of items will be sent by First Class Royal Mail postage.

Royal Mail currently aims to deliver 92% of items posted via this service by the next working day; however we do require 7 working days to have passed before making a claim from the RoyalMail and sending out a replacement.

We do endeavor to get all orders placed before 4:00pm sent out on a same day basis and there are few exceptions however if delivery is particularly urgent please contact us before ordering as this delivery schedule is not guaranteed.

Cancelling an order

Consumer has the right to cancel the order within 7 working days as per the UK Law.

We are requesting customer to keep the product in good condition and return to us in below address:

Office Address:

CCTV-1.CO.UK

Country: London, United Kingdom

Email ID: sales@cctv-1.co.uk

Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. 24 hours' advance warning is required for returns.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Complaints Procedure

For any complaint and suggesstion please contact us on sales@cctv-1.co.uk or call us at our phone.

Privacy Policy

Amtec imaging is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Confidentiality

For few reasons we are collecting your information, to process your order, campaigning purposes and to give you best customer support and services.

  • We will not e-mail you in the future unless you have specifically signed up to our mailing list.
  • We will not supply any of your details to any third party in the future.
  • The type of information we will collect about you includes your name, address, phone number, and email address.
  • We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us and if you find any inaccuracies we will delete or correct it promptly.
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